Privacy policy

HealthLine 24x7 is aware that users share personal health details with us. We completely understand the responsibility of protecting your privacy. We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. Technology and security policies, rules and other precautions are used to shield your information from unlawful intruders, unauthorized access, destruction and accidental loss. Our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site.


What Information Do We Collect?
When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site. HealthLine 24x7 has two types of users; registered and unregistered.

The unregistered users have limited access as compared to registered users. Unregistered Users do not need to disclose any personally identifiable information. Identification of your referral URL gives us the time, place and date of access, etc. All the information derived from the URL is of a non personal nature that cannot be used to identify the user.

Majority of the content online is password protected for registered users- whether patients,   physicians or other healthcare service providers.

It is essential for registered users to provide personally identifiable information- name, gender, contact information, etc. This information is required to facilitate the authentication process that allows us to verify the identity of users by their unique Username and password.

HealthLine 24x7 also contains contact information and other details of various healthcare service providers from across the five metros in India. Most of these healthcare service providers are registered users and subject to similar authentication process.

Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.

How Do We Use the Information That You Provide to Us?
 Given below are the situations where we may use your data;

  • We use the personally identifiable information of registered users to answer personalized queries, provide customized services, send you medical updates and alerts, etc.
  • Any personalized information that users punch in on discussion forums, blogs, etc. is open to public scrutiny and might be picked up by third parties. We advice users to refrain disclosing personal details, more than that required for discussion on these forums.
  • Personal information typed in while using the various health tools; generally tend to get stored with them.
  • HealthLine 24x7 or its associates conduct research form time to time. User’s personal information might be used for this end. The research results may or may not be communicated to the users depending upon the sensitivity of the research.
  • HealthLine 24x7 at times gathers an aggregate data (non personalized) that might be sent to third parties.   To give you an instance illustrating the meaning of aggregate data; if one wishes to find out the number of users in a particular geographic region. Then the User information is analyzed for the same and the results provided to third parties, usually in terms of percentages. Care is taken not to disclose any personalized information while disclosing this aggregate data to third parties.

With whom we may share your information?
Our privacy policy is strictly against disclosing the personal information of any user unless required by some legal proceedings to protect, indemnify or comply with some rules and regulations.
HealthLine 24x7 regulates and monitors the employees who have access to user’s personal information. We ensure that these employees are well aware of the privacy policy and conduct their work accordingly. There is provision for stringent disciplinary action for those who deviate.

How do we protect your information?
We implement variety of security measures to maintain the safety of your personal information. Some of the technological measures include;

  • Firewalls-utilized to protect information contained in our servers.
  • Personally Identifiable information sent to our servers through the Secure Socket Layer (SSL) encryption technology.
  • Regular Audit Trails maintained for each registered user.
  • Technology provides users the option of controlling the access to their personal information. For example, a user may provide access to his/her physicians, health-insurance company, etc.

No guarantee - Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, and despite our efforts, HealthLine 24x7 cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services.

Links to other websites - This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

What are Cookies?
A “cookie” is a small data text file that is placed in your browser and allow HealthLine 24x7 to recognize you each time you visit our site. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

A Special Note about Children
Children are not eligible to use our services unsupervised and we ask that children (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.
HealthLine 24x7 may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of our website after any such amendments signifies your acceptance thereof.

Terms and Conditions & Privacy Policy
Please also visit our Terms and Conditions and Privacy Policy section establishing the use, disclaimers, privacy statements, and limitations of liability governing use of our web site.
Contact Details
If you have questions or suggestions about this privacy policy, or your own personal information, please e-mail us.

This privacy policy was last updated on 3rd November, 2010.

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